How do I use my Vitality Health insurance at Bodytonic Clinic?

First, obtain an Authorisation Code and Membership Number via the Vitality Member Zone app. Then, book your session online. You must complete our mandatory registration form sent via email before your appointment to enable direct billing.

Which specialists are Vitality-recognised at your clinics?

Our Vitality-approved team includes Kathleen Eng (Physio), Livia Battafarano (Osteo), Noah Longley (Physio), Natalia Villegas (Physio), and Yvan Loneux (Osteo). We have a wider team of recognised specialists across our London locations.

What happens if Vitality refuses to pay for my treatment?

While we offer direct billing as a convenience, the patient remains personally liable for the full cost if Vitality refuses payment due to reached session limits, inactive policies, or uncovered treatments. Any policy excess must also be settled directly with the clinic.

Vitality Health Approved Clinic | London

Q: Does Vitality cover Shockwave Therapy?

Yes, Bodytonic Clinic is one of the few London providers authorised for Radial Shockwave Therapy (ESWT) for Vitality members. This is typically covered under your core outpatient therapy benefit for chronic conditions like Achilles Tendinopathy.

Direct Billing for Osteopathy, MSK Physiotherapy, Chiropractic & Shockwave Therapy.

Using Your Vitality Health Insurance at Bodytonic Clinic

Bodytonic Clinic is an official Vitality Health (PRU Health) recognised provider. We offer expert treatment for Vitality members at our Canada Water (SE16) and Stratford (E15/E20) clinics.

How to use your Vitality Health Insurance:

Obtain Authorisation: Most Vitality members can self-refer for a set number of sessions via the Vitality Member Zone app or by calling their claims team.
Required Details: You will need your Membership Number and your Authorisation Code (this is usually a string of numbers or a reference for a specific number of sessions).
Complete Registration: Once authorised, Book Online. You will receive a mandatory registration form via email; this must be completed before your session so we can process your direct billing.

Vitality & Shockwave Therapy

We are one of the few clinics in London authorised to provide Radial Shockwave Therapy (ESWT) for Vitality members. This is typically covered under your core outpatient therapy benefit for chronic conditions such as Plantar Fasciitis or Achilles Tendinopathy.

Our Vitality-Recognised Team

Below is a selection of our specialists approved to treat Vitality Health members.

Mishika Chopra Featured Image bodytonic clinic SE16 London E15 E14

Mishika Chopra MSc BPT

Noah Longley physiotherapist london Canada Water SE16 Stratford E15 E20 Olympic Village

Noah Longley MSc BSc

Ana Freitas is a Registered Osteopath London SE16 E20 E15 E14

Ana Freitas M.Ost

Louis Webb - bodytonic clinic London SE16 E15 E14 E20

Mr. Louis Webb M.Ost BA MA

Ele Bray MSK Physiotherapist at bodytonic clinic London Canada Water SE16 Stratford E15

Ele Bray MSc, BSc

Can’t find your specialist? We have a wider team of Vitality-recognised specialists across our London locations.

VIEW ALL VITALITY-RECOGNISED THERAPISTS

Important: Patient Responsibility & Liability

While Bodytonic Clinic is happy to assist with direct billing for Vitality Health, the ultimate responsibility for payment rests with the patient.

Registration Form Requirement: To facilitate direct billing, you must complete our online registration form prior to your appointment. Without this form, we cannot bill Vitality, and you will be required to pay the full private rate at the time of your session.
Authorisation is Your Responsibility: You must ensure your treatment is authorised before your session. If Vitality refuses to pay for any reason (inactive policy, reached session limits, or treatment not covered), you will be personally liable for the full cost at our standard rates.
Policy Excess & Shortfalls: Any policy excess or “cost-share” elements must be settled by you directly at the clinic.
Late Cancellations: Vitality does not cover late cancellation fees. Cancellations with less than 24 hours’ notice will be charged to you personally at our private clinic rate.

By booking a Vitality Health appointment, you acknowledge and agree to these terms.

We work with all major UK health insurers including AXA, Bupa, and Vitality.