How Can We Help You Today?
Customer Service & Inquiries
We’re always happy to assist with your inquiries, whether it’s which appointment to book, insurance question or your treatment plan, or asking about services. Please use the options below to get in touch. We aim to respond within 3 working hours (during clinic opening times).
Self-Service Options
Take control of your booking with these easy-to-use options:
- Manage your Appointments? Manage, book and view your upcoming appointments.
- Update Your Profile or Payment Details—make any necessary changes.
- Family Bookings—book for yourself or your loved ones in one simple step.
- Check Memberships, Packages, and Loyalty Points—manage your memberships, packages, and rewards.
- Purchase Gift Cards or Refer a Friend—share the Bodytonic experience.
Need to get in touch?
Please choose the most relevant option below to help us address your query quickly:
- Running Late: Let us know if you’re running behind for your appointment.
- Exercises: Ask about exercises. If you already have prescribed exercises, you can view them here.
- Insurance or Invoice Question: Ask about insurance claims, or invoices.
- Feedback: Tell us how we’re doing or suggest improvements.
- Complaint: Share any concerns or issues—we value your feedback.
- General: For all other inquiries or assistance.
If you need to manage, reschedule or cancel your appointments, please visit our online booking system.
If your email is not related to cancelling, rescheduling or managing your appointments, we aim to respond within 3 working hours (during clinic times).
