Treatment terms & conditions

Welcome to the bodytonic clinic treatment terms. On this page, you can find and read the treatment terms and conditions that apply to the discounts, free consultation, appointment duration and insurance. For further terms and conditions click here.

LATE NOTICE POLICY

We operate a 24 hour LATE NOTICE POLICY on behalf of our practitioners. For cancellations or appointment changes made with less than 24 hours notice or if you do not turn up for your appointment, you will be charged the full appointment fee.

10% DISCOUNT

20% WAXING DISCOUNT

  • Waxing Eyebrows, Lip, Chin, Eyebrow or Eyelash Tint are excluded excluded from the 20% waxing combination discount (cannot be used in conjunction with any other offer).

30% WAXING DISCOUNT

  • 30% discount on 1st waxing combination treatment. Appointment must be booked online (cannot be used in conjunction with any other offer).

FREE VIDEO CONSULTATION

APPOINTMENT DURATION

  • Total appointment time includes consultation, undressing, dressing and treatment. If you require more time please use our contact form so we can arrange additional time on your appointment.
  • Appointment time maybe less during Osteopathy, MSK Physiotherapy, Shockwave Therapy, Foot Health, Laser Hair Removal or medical treatments due to treatment provided, conditions and contraindications.
    • 1st appointments can be up to 45 minutes in duration so please allow for this time.
    • Continuation appointments can be up to 30 minutes in duration so please allow for this time.

FREE CONSULTATION

  • FREE in clinic Consultation (OsteopathyMSK Physiotherapy /Shockwave Therapy / 1-2-1 Pilates) If you would like to proceed with treatment immediately after your FREE consultation session, this is no problem as an additional time for treatment is booked into the calendar for you.
    • Free consultation can be up to 15 minutes in duration so please allow for this time.
    • If you proceed to an appointment – total consultation and appointments can be up to 45 minutes in duration so please allow for this time.
  • FREE Foot Health Consultation: One of our qualified and registered Foot Health Professionals will assess which treatment is needed and discuss this with yourself. This is a great opportunity to speak to one of our specialists.
    • This appointment can be up to 15 minutes in duration so please allow for this time.
  • FREE Beauty Consultation: One of our qualified and registered Beauty Therapists will assess which treatment is needed and discuss this with yourself. This is a great opportunity to speak to a skincare specialist and discuss your skincare journey!
    • This appointment can be up to 15 minutes in duration so please allow for this time.
  • FREE Laser Consultation: One of our qualified and registered Beauty Therapists will discuss which treatment is suitable for you. A FREE patch test will also be carried out during this consultation as a requirement for further laser hair removal treatment. 
    • This appointment can be up to 15 minutes in duration so please allow for this time.

INSURANCE

  • Insurance: Our Osteopathy and MSK Physiotherapy practitioners accept insurance from most companies, some of these are BUPAAXA PPP and Vitality. Always check with your insurance provider to ensure you are covered for the correct treatment type with the correct practitioner.
  • Insurance companies also cover other treatments that we provide. Please check with your insurance before booking a treatment in the clinic in order to be able to claim with your insurance provider.

HEALTHCARE PLANS

  • Our Osteopathy, MSK Physiotherapy, 1-1 Pilates, Foot Health, Massage, Manual Lymphatic Drainage (MLD) and Facial healthcare plans are discounted treatment packages. Six treatments are discounted by 10% and twelve treatments are discounted by 15%. These healthcare plans are valid for six and twelve months respectively from the date of purchase and are non-transferable and nonrefundable.
  • Our Shockwave Therapy healthcare plans are discounted treatment packages. Five treatments are discounted by 10%.  Shockwave healthcare plans are valid for five months respectively from the date of purchase and are non-transferable and nonrefundable.
  • Our Laser Hair Removal healthcare plans are discounted treatment packages. Eight treatments are discounted by 15%. Laser hair removal healthcare plans are valid for eighteen months respectively from the date of purchase and are non-transferable and nonrefundable.