Stratford Clinic

We are located in the New Garden Quarter, just a short walk from major transport hubs.

• From Stratford Station (Westfield Exit): Exit towards Westfield (M&S/Pret on your left). Walk straight along Montfichet Road. Turn right onto Penny Brookes Street. We are on the right.
• From Stratford International / DLR: A 5-minute walk through the East Village.
• From Maryland Station: A 10-minute walk via the Elizabeth Line.
• Accessibility Note: Our clinic is on the ground floor with disabled access. However, some treatment rooms are accessed via stairs. If you require a ground-floor room, please contact us in advance so we can assign the correct space.

Bodytonic clinic

33 Penny Brookes Street
New Garden Quarter
London, E15 1GP
0203 6060 499

Transport
Just 5 minutes from Stratford International Station in the East Village E20, in the heart of Stratford

Closest Stations 

• Stratford Station - 8 min walk from Westfield Exit (Jubilee, Central, Elizabeth lines, DLR and Overground). 
• Maryland Station - 10 min walk (Elizabeth line). 
• Nearby Bus Stops
• Thornham Grove (Stop H) Bus No 158 - 3 min walk 
• Windmill Lane (Stop Z & Y) Buses No 158, 241, 308 - 3 min walk 
• Angel Lane (Stop N) Buses No 158, 241, 308 - 9 min walk 
• London Stratford City Bus Station (Stop W, S, F) 97, 108, 241, 308, 338, 339  - 9 min walk. 

Parking

• Westfield Shopping Centre Car Park 10 min walk (<1hr £3, 1-2hrs £6) 
• Stratford International Car Park 5 min walk (Up to 4 hours £7.30) 
• Chobham Academy Car Park 13 min walk (£1.45 per hour)
• Stratford Shopping Centre car park 12 min (<1hr £2.6, 1-2hrs £5.1) 
• On street parking available 5 mins walk away 

Stratford Clinic is on the ground floor and has disabled access, however some treatment rooms are via stairs. If you require a treatment on the ground floor please call or ask one of the team to help prior to your appointment.

• The fastest way to manage your health is through the Bodytonic App.

  • Manage your Appointments? Manage, book and view your upcoming appointments.
  • Waitlist - Can’t find the appointment you need? Add your preference to the waitlist, and we’ll notify you via SMS and email if a slot becomes available.
  • Autopay: Enable for a faster experience. For insurance patients, any excess or shortfalls will be automatically processed to your card on file 5 business days after notification.
  •  
  • Update Your Profile or Payment Details-make any necessary changes.
  • Family Bookings - book for yourself or your loved ones in one simple step.
  • Check Memberships, Packages, and Loyalty Points - manage your memberships, packages, and rewards.
  • Purchase Gift Cards or Refer a Friend - share the Bodytonic experience.

• Running Late: Let us know if you’re running behind for your appointment.
• Exercises: Ask about exercises. If you already have prescribed exercises, you can view them here.
• Insurance or Invoice Question: Ask about insurance claims, or invoices.
• Feedback: Tell us how we’re doing or suggest improvements.
• Complaint: Share any concerns or issues—we value your feedback.
• General: For all other inquiries or assistance.
•  

Nearby Parking:

• Stratford International: 5 min walk (£7.30 up to 4 hours).
• Westfield (Car Park B): 10 min walk (£3 <1hr).
• Street Parking: Available 5 mins walk away.

Bus Routes:

• Thornham Grove (Stop H): 158 (3 min walk).
• Windmill Lane (Stop Z/Y): 158, 241, 308 (3 min walk).
• Stratford City Bus Station: 97, 108, 338, 339 (9 min walk).

We’re here to assist you! Use the options below to quickly manage your appointment.

• TFL Bus Routes and Numbers
• TFL Tube and Rail Map
• TFL Maps

If you have a virtual appointment, we’ll send you a reminder SMS around the time of your appointment. Your practitioner may call you directly on your number to start the session, or you may join via the virtual link provided.

Please wait for up to 10 mins incase of practitioners overrunning.

When you arrive, you have two ways to check in:

• Option 1 (Fastest): Contactless Mobile Check-In
  Skip the reception desk iPad entirely by using the Bodytonic App.
  • Setup: In the app, sect "GO" in the top right hand corner.
  • Enable: Click "Upgrade to GO. Enable location setting to "While Using the App."
  • Arrival: Just open the app when you arrive to be click "Check in".
• Option 2: Reception iPad
  You can also check in using the iPad located on the reception desk.

Poor Signal? Connect to our Bodytonic Guest Wi-Fi if you're having trouble checking in via your phone.

To secure your appointment and protect our practitioners' time, Bodytonic Clinic now requires a valid payment card on file for all bookings.

Please be assured that no payment is charged at the time of booking (unless a specific treatment deposit is required), and your details are fully encrypted and securely stored in our system.

What This Means for You

• A Seamless Checkout: Enjoy a frictionless experience. After your treatment, you can simply leave without waiting at the reception desk to process a payment.
• Better Appointment Availability: This policy significantly reduces late cancellations and no-shows. By keeping our calendar accurate, we can offer more last-minute availability to patients who urgently need care.

For Patients Using Private Health Insurance

We proudly collaborate with major insurers (AXA, Aviva, Bupa, and Vitality) to offer "Direct Billing" on your behalf. To provide this seamless service, a card on file is required to manage the following scenarios:

• Policy Shortfalls & Excesses: Because clinics do not have access to your private policy terms, benefit limits, or excess amounts, a card on file allows us to efficiently manage any remaining balance your insurer does not cover.
• Payment Delays or Denials: If an insurance company denies a claim or delays a payment request, we will advise you of the outstanding balance. Having your card on file allows us to resolve these billing issues quickly so we can keep our focus entirely on your clinical care.
• Late Cancellations & No-Shows: Insurance companies do not cover fees for missed appointments. Per insurer guidelines, any late cancellation or no-show fees are the patient's direct liability and will be processed using the card on file.

Have questions about your coverage? Because we cannot see your specific policy details, we kindly ask that you contact your insurance provider directly with any questions regarding your benefit limits, excesses, or terms.

📄 Full Policies: Treatment Terms & Conditions | General Terms & Conditions

• Insurance: If you need help with insurance claims or coverage, please visit our Insurance Page for more details.
• Virtual Appointments: We will send a reminder SMS. Please wait up to 10 minutes for your practitioner to connect in case they are overrunning.
• Hassle-Free Billing: We use a secure Card on File system. If your insurance provider identifies a patient balance, we notify you via email/SMS and provide a 5-business-day review period before processing the payment.
• Contact Us: 0203 6060 499