Coronavirus disease (COVID-19) Osteopathy Infection Control measures at bodytonic clinic, London.
We are excited to announce that we will be reopening bodytonic clinic following the government lockdown brought on by COVID-19. As expected there are a few restrictions and new ways of operating in order to make our clinics COVID secure but all businesses will be doing their best to maintain standards and the safety of their customers.
In this blog we will be outlining the changes we are making in order to maintain your health and safety during your time at bodytonic clinic. Firstly though, here are a few timelines we expect to follow and we will update you as best we can about all future developments.
In order to reduce the touch points within the clinic we have introduced digital forms to complete prior to your arrival in the clinic such as our registration and medical insurance forms. We have also included a pre health COVID-19 questionnaire which all patients and customers must fill out prior to their arrival into the clinic.
If you are unable to leave your home for medical or isolation reasons or if you would like an appointment from the comfort of your own home then video call appointments are a great option for you. We can diagnose, advise and treat patients via video calls using rehabilitation exercises along with postural assessments and lifestyle advice. We also offer skin care video consultations.
Not all treatments with our Osteopaths are hands on so we are really pleased to be able to offer this service for the community. In addition to this we have moved our 15-min FREE consults online as well. During this time you can speak to one of our Osteopaths and they will be able to answer any questions that you may. Alternatively when can also arrange a phone call as well if a video call is not possible.
Whilst you are in the clinic
Your safety is our key priority to us so we advise that you wear a mask upon your arrival into the clinic. Prior to lockdown we already installed automatic touch free alcohol hand gel dispensers for you to use. Please also wash and sanitise your hands when you enter the clinic setting and feel free to use them when you leave as well.
In-line with Public Health England, GOsC and IO guidance, all therapists will be wearing PPE for their own safety along with yours. We will look different so please don’t be alarmed but we will be wearing gloves (latex free)*, aprons, masks and if needed a visor. Due to the nature of the face masks please let us know if you are having problems hearing us.
* Please always make your practitioner aware before treatment if you are allergic to latex.
We will be maintaining our high standards of cleaning within the clinic. In addition to this each clinic room will be wiped down including all touch points (door handles, units, treatment tables, pillow cases etc). We are unfortunately unable to provide teas and coffees until further notice but we are able to provide water so please do bring in your own water bottle.
In line with government guidance we’ve made our clinic COVID secure. We have introduced a second reception waiting area to help maintain social distancing. However please arrive 5 minutes before your appointment as this will help to reduce the number of people in the clinic especially during busy times. We have also installed floor stickers to help direct you and maintain social distancing and we also have information throughout the clinic and on our TV screens.
As with most businesses we are embracing the cashless society however this will also help to reduce the touch points within the clinic. You can now pay with PayWave up to £45 (increased from £30) and since November 2019 have been accepting American Express (so that you can collect all your air miles!). Should you have any questions or queries then please do not hesitate to contact one of the team and they will be able to help you.
COVID-19 has changed the way we all work. We have made all changes needed in the clinic in-line with government guidance. Our governing body (GOsC & iO) policies and procedures will develop and adapt going forward so please be mindful and understanding whilst we make and introduce these changes.
So on behalf of the team at bodytonic clinic we look forward to welcoming you back into the clinic to resume your treatments at some point in the future.