Canada Water Clinic

Important: You DO NOT enter the clinic via the front of the Dock Offices building, you enter down the left hand side of the building.

1. From Canada Water Station: Exit via 'Shopping Centre/Lower Road'. Cross Surrey Quays Road at the crossing and turn left (passing the bus station on your right).
2. At the Zebra Crossing: Cross over toward the Dock Offices.
3. The Rear Entrance: Walk to the left of the Dock Offices building and follow the walkway to the back of the building into the courtyard garden.
4. Clinic Location: We are located at the back of the building (Units 10-11).
5. Virtual Appointments: We will send a reminder SMS. Please wait up to 10 minutes for your practitioner to connect in case they are overrunning.

We’re here to assist you! Use the options below to quickly manage your appointment.

• TFL Bus routes and numbers
• TFL Tube and Rail Map
• TFL Maps

If driving, park at Tesco and walk back along Deal Porters Way to Canada Water Station. From there, take a left onto Surrey Quays Road to reach the Dock Offices.

If you have a virtual appointment, we’ll send you a reminder SMS around the time of your appointment. Your practitioner may call you directly on your number to start the session, or you may join via the virtual link provided.

Please wait for up to 10 mins incase of practitioners overrunning.

• Accessibility & Mobility Scooter Information: Because our Canada Water clinic is located within a historic building, the layout presents a few unique structural factors for wheelchair users and mobility scooters:
• The Main Entrance Step: There is a concrete lip/step right at our front entrance doors. We have a portable ramp available on-site that can be put out for you-please just let our reception team know if you need it.
• The Entryway Foyer: Once inside, the doorway opens into a compact foyer with an immediate, sharp turn required to enter the ground floor clinic area.
• Internal Hallway Width: Our ground-floor corridor is long but relatively narrow with limited turning space for larger or extra-long mobility scooters. There is also a minor internal transition lip halfway down the hallway to be aware of.
• 💡 Looking for an entirely step-free experience? If your mobility scooter requires wide turning circles or you prefer unrestricted, fully modern disabled access, we highly recommend booking your appointment at our Stratford clinic instead.

• The fastest way to manage your health is through the Bodytonic App.

  • Manage your Appointments? Manage, book and view your upcoming appointments.
  • Waitlist - Can’t find the appointment you need? Add your preference to the waitlist, and we’ll notify you via SMS and email if a slot becomes available.
  • Autopay: Enable for a faster experience. For insurance patients, any excess or shortfalls will be automatically processed to your card on file 5 business days after notification.
  • Update Your Profile or Payment Details-make any necessary changes.
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• Running Late: Let us know if you’re running behind for your appointment.
• Exercises: Ask about exercises. If you already have prescribed exercises, you can view them here.
• Insurance or Invoice Question: Ask about insurance claims, or invoices.
• Feedback: Tell us how we’re doing or suggest improvements.
• Complaint: Share any concerns or issues—we value your feedback.
• General: For all other inquiries or assistance.

•  Parking: We recommend parking at Tesco Surrey Quays (check local signage for time limits). From there, walk back along Deal Porters Way to Canada Water Station, then turn left onto Surrey Quays Road to reach the Dock Offices.
• Tube/Overground: Canada Water Station (Jubilee Line & Overground).
• Bus Routes: Numbers 1, C10, 47, 188, 199, 225, & 381 stop at Canada Water Station/Library every few minutes.

We’re here to assist you! Use the options below to quickly manage your appointment.

• TFL Bus routes and numbers
• TFL Tube and Rail Map
• TFL Maps

If driving, park at Tesco and walk back along Deal Porters Way to Canada Water Station. From there, take a left onto Surrey Quays Road to reach the Dock Offices.

If you have a virtual appointment, we’ll send you a reminder SMS around the time of your appointment. Your practitioner may call you directly on your number to start the session, or you may join via the virtual link provided.

Please wait for up to 10 mins incase of practitioners overrunning.

When you arrive, you have two ways to check in:

• Option 1 (Fastest): Contactless Mobile Check-In
  Skip the reception desk iPad entirely by using the Bodytonic App.
  • Setup: In the app, sect "GO" in the top right hand corner.
  • Enable: Click "Upgrade to GO. Enable location setting to "While Using the App."
  • Arrival: Just open the app when you arrive to be click "Check in".
• Option 2: Reception iPad
  You can also check in using the iPad located on the reception desk.

Please ensure your card on file is up to date to allow for seamless processing of any insurance shortfalls or future bookings.

Poor Signal? Connect to our Bodytonic Guest Wi-Fi if you're having trouble checking in via your phone.

To secure your appointment and protect our practitioners' time, Bodytonic Clinic now requires a valid payment card on file for all bookings.

Please be assured that no payment is charged at the time of booking (unless a specific treatment deposit is required), and your details are fully encrypted and securely stored in our system.

What This Means for You

• A Seamless Checkout: Enjoy a frictionless experience. After your treatment, you can simply leave without waiting at the reception desk to process a payment.
• Better Appointment Availability: This policy significantly reduces late cancellations and no-shows. By keeping our calendar accurate, we can offer more last-minute availability to patients who urgently need care.

For Patients Using Private Health Insurance

We proudly collaborate with major insurers (AXA, Aviva, Bupa, and Vitality) to offer "Direct Billing" on your behalf. To provide this seamless service, a card on file is required to manage the following scenarios:

• Policy Shortfalls & Excesses: Because clinics do not have access to your private policy terms, benefit limits, or excess amounts, a card on file allows us to efficiently manage any remaining balance your insurer does not cover.
• Payment Delays or Denials: If an insurance company denies a claim or delays a payment request, we will advise you of the outstanding balance. Having your card on file allows us to resolve these billing issues quickly so we can keep our focus entirely on your clinical care.
• Late Cancellations & No-Shows: Insurance companies do not cover fees for missed appointments. Per insurer guidelines, any late cancellation or no-show fees are the patient's direct liability and will be processed using the card on file.

Have questions about your coverage? Because we cannot see your specific policy details, we kindly ask that you contact your insurance provider directly with any questions regarding your benefit limits, excesses, or terms.

📄 Full Policies: Treatment Terms & Conditions | General Terms & Conditions

• Insurance: If you need help with insurance claims or coverage, please visit our Insurance Page for more details.
• Virtual Appointments: We will send a reminder SMS. Please wait up to 10 minutes for your practitioner to connect in case they are overrunning.
• Hassle-Free Billing: We use a secure Card on File system. If your insurance provider identifies a patient balance, we notify you via email/SMS and provide a 5-business-day review period before processing the payment.
• Contact Us: 0203 6060 499